Overveiw
At Crockery Collection, we strive to provide high-quality products and ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, please review our refund and return policy below.
Returns
You may return items within 7 days of delivery.
Items must be unused, in their original condition, and in the original packaging.
Proof of purchase (receipt or order confirmation) is required.
Certain items, such as clearance or discounted products, may not be eligible for return.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7–10 business days.
Shipping charges are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or received in error.
If you need to exchange an item, please contact us at info@crockerycollection.com
before sending it back.
Shipping Returns
To return your product, you should mail it to the address provided by our customer support team after contacting us.
You will be responsible for paying your own shipping costs for returning items, unless the return is due to our error (e.g., defective or incorrect item).
Non-Returnable Items
Gift cards.
Items marked as “Final Sale.”
Contact Us
For questions about returns, refunds, or exchanges, please contact our support team:
📧 info@crockerycollection.com